Heritance Kandalama

Nestled in paradise, the stunning views, impeccable service, and exquisite amenities create an unforgettable experience. A true gem where every moment feels like a cherished memory. Pure indulgence in paradise! Though still a trainee,  we would love to make a special mention of Maleesha, who provided us with personalized service that exceeded our expectations together with her executive partner Lakmi...Maleesha's attentiveness and care made our stay even more memorable.  The staff was incredibly friendly, and their genuine care and attention to detail truly enhanced the overall experience of our entire family of six members.The food at the hotel was amazing, offering a wide variety of options that catered to every palate, and Rasika at the restaurant was always there to go that extra mile to make us feel comfortable and happy. We also want to appreciate the attentiveness of Jithendra, the night manager on duty.  Overall, a pure indulgence in paradise! Highly recommend.

To be honest, it is hard to say that the room condition or service quality is equal or better than 5-star hotels. So if you expect perfection as a hotel, you may be slightly disappointed. The room condition is a bit old. However, the experience of staying here cannot be evaluated simply by the quality of the accommodation. It is the best. Here, you can feel the philosophy of Bawa that you should be immersed in nature. If you understand Bawa, such as the depth of experience, the meaning of space, and nature and architecture, Heritance Kandalama is a place that has more value than that. The best hotel

Heritance Kandalama is a truly exceptional property, seamlessly woven into its natural surroundings with breathtaking views of the lake and forest. The Bawa architecture is striking and thoughtfully designed, creating a serene and enchanting atmosphere throughout. Our room was both comfortable and impeccably maintained, and the pools and shared spaces were nothing short of spectacular. Each evening offered a magical experience as the sun set over the lake—a view that’s hard to forget. Lucky enough to see three elephants walk past the property for an evening stroll to the lake. The staff—from reception to room service and wait staff—were outstanding: warm, attentive, and genuinely kind. Their hospitality made us feel truly cared for. And of course, the cheeky monkey visitors added a playful touch to the experience, working hard to keep us entertained! All in all, it was a peaceful and unforgettable stay. I’d wholeheartedly recommend it to anyone seeking tranquillity, nature, and a touch of luxury in a uniquely beautiful setting.

Heritance Kandalama is an extraordinary property, perfectly integrated into the natural environment with spectacular views of the lake and forest. The architecture is unique and offers a relaxing, enchanting atmosphere. The rooms are comfortable and well-maintained, the infinity pool and common areas are simply stunning. Breakfast and dinner offer a good variety of quality dishes. I stayed here the night before my brother’s wedding. Initially, I was not expected to attend the ceremony, but at the last minute I changed my mind, and the staff managed to find me a dresser very quickly, allowing me to be ready for the event. Overall, a memorable stay that I would recommend to anyone looking for relaxation and nature in an exclusive setting.

Beautiful hotel in beautiful surroundings... You feel fully immersed in the jungle which is an amazing experience. The staff is amazing - lots of smiles and a really great service. Having said all of this, I don't think the hotel is a true 5 star hotel by western standards. The hotel is getting a little old and in some places it just feels a little run down, example the sun beds by the pool could do with an upgrade, certain equipment at the gym as well. Overall a great hotel, great service, amazing location - it just needs some attention and probably renovation to help bring it back to its former glory.